I thought you might like this chat I had with adobe sales support today. I had some honest questions in regards to CS5 upgrade and CS5.5.

Here’s the online chat transcript:

Please hold as we route your chat to an Adobe Representative.

Welcome to Adobe.com! My name is Carol. May I assist you with your selection today?

Dan: if I buy CS5 today will I get the 5.5 upgrade free?

Dan: also, I have CS3 but I cannot get it to install, if I buy the upgrade to CS5 will CS5 work?

Carol: Dan, I’m sorry, for delay.

Dan: yeah I’m not thinking too positive of adobe right now so what ever you can do to help me will be appreciated

Carol: Yes, if you purchase CS5 version of the software now, you’ll be getting free uprade to Adobe CS5.5 version of the software.

Dan: ok and what about my 2nd question?

Carol: Not, a problem, if you  can purchase the CS5 upgarde using CS3 version of the software, however you’ll have to  enter the serial key of CS3 version of the sotfware.

Carol: *software.

Carol: Could you please provide me the full name of the software you own?

Dan: adobe creative suite 3 design standard

Carol: Okay.

Carol: Would you be interested in developing website in the near future?

Dan: so I should be OK with just the upgrade?

Carol: Yes, you are correct.

Dan: ok thats all I needed to know.

Carol: Dan, Just to confirm, Would you be interested in developing website in the near future?

Dan: will you be in the market for a new home in the near future?

Carol: I’m sorry, could you please be more specific?

Dan: you’re asking me if I want to buy Dreamweaver. and I’m asking you if you want to buy a home.

Carol: Dan, no, I’m sorry, I cannot afford home. I’m not that rich to buy an home.

Carol: I’m sorry, I wish I could help you on in your business.

Dan: well save your money

Carol: However, I’m sorry, I cannot.

Carol: Sure, thank you.

Carol: Dan, would you wish to develop your own website for your business?

Dan: I already do

Carol: Would you wish to maintain the website, or do you own Dreamweaver?

Dan: I own dreamweaver and you’ll be surprised to hear that I created it using cold fusion

Carol: Ho, yes really I’m surprised!!

Carol: Dan, let me help you with the link to order CS5 version of the design Standard?

Carol: * Dan, let me help you with the link to order CS5 version of the design Standard.

Dan: see here, Adobe makes good products its the installation and the updater that ruins them

Dan: ok lets have the link

Carol: Great.

Dan: I use to be on the adobe community volunteer team but they kicked me out

Carol: Ho, I’m sorry, to here that.

Dan: its ok, they were headed in a direction that I thought wasn’t good

Carol: Please click here to order Adobe Creative Suite 5 Design Standard.

Carol: Please go ahead with the order process.

Carol: I’ll standby.

Carol: May be , they got different thought.

Dan: I need to wait to receive approval from management before I can proceed with the order

Carol: If you wish I can standby, if it does not take too much of my time.

Dan: I have emailed them the information in regards to the price of the upgrade

Carol: Ho, okay.

Carol: Dan, did you receive any confirmation form your higher up’s?

Dan: nothing yet

Dan: what office are you in? San Jose?

Carol: Yes,  you are correct.

Dan: I’ve been to that building, very nice

Carol: Thank you, yes it is nice.

Dan: I know a few people that work there

Carol: Dan, that’s good to know.

Carol: Dam, what about the order?

Dan: Kevin Lynch (CIO of Adobe) is a friend of mine

Carol: Okay

Dan: we had swim party once

Carol: Dan, have you received any confirmation, as I cannot stay for long time ona  chat.

Carol: I hope you understand that.

Dan: yeah sure no problem

Dan: I haven’t heard anything back yet

Carol: Okay, Please place the order on the same system on which you are charring with me now.

Carol: If you could do that, this might add on to my performance.

Dan: if you see Kev in passing I would appreciate it if you told him “big D” says hi

Carol: Sure, will inform him about you.

Carol: Is there anything else that I can help you with?

Dan: nope thanks

Carol: Thank you for visiting Adobe.com today!  We’d like to hear your comments.  Please click on the ‘Close’ button in the upper right corner and take a moment to complete a short survey.  Thank you!

Thank you for chatting with us today.

Posted in: Tech, The Good Times are Over | Comments Off