I thought you might like this chat I had with adobe sales support today. I had some honest questions in regards to CS5 upgrade and CS5.5.
Here’s the online chat transcript:
Please hold as we route your chat to an Adobe Representative.
Welcome to Adobe.com! My name is Carol. May I assist you with your selection today?
Dan: if I buy CS5 today will I get the 5.5 upgrade free?
Dan: also, I have CS3 but I cannot get it to install, if I buy the upgrade to CS5 will CS5 work?
Carol: Dan, I’m sorry, for delay.
Dan: yeah I’m not thinking too positive of adobe right now so what ever you can do to help me will be appreciated
Carol: Yes, if you purchase CS5 version of the software now, you’ll be getting free uprade to Adobe CS5.5 version of the software.
Dan: ok and what about my 2nd question?
Carol: Not, a problem, if you can purchase the CS5 upgarde using CS3 version of the software, however you’ll have to enter the serial key of CS3 version of the sotfware.
Carol: Could you please provide me the full name of the software you own?
Dan: adobe creative suite 3 design standard
Carol: Would you be interested in developing website in the near future?
Dan: so I should be OK with just the upgrade?
Carol: Yes, you are correct.
Dan: ok thats all I needed to know.
Carol: Dan, Just to confirm, Would you be interested in developing website in the near future?
Dan: will you be in the market for a new home in the near future?
Carol: I’m sorry, could you please be more specific?
Dan: you’re asking me if I want to buy Dreamweaver. and I’m asking you if you want to buy a home.
Carol: Dan, no, I’m sorry, I cannot afford home. I’m not that rich to buy an home.
Carol: I’m sorry, I wish I could help you on in your business.
Dan: well save your money
Carol: However, I’m sorry, I cannot.
Carol: Sure, thank you.
Carol: Dan, would you wish to develop your own website for your business?
Dan: I already do
Carol: Would you wish to maintain the website, or do you own Dreamweaver?
Dan: I own dreamweaver and you’ll be surprised to hear that I created it using cold fusion
Carol: Ho, yes really I’m surprised!!
Carol: Dan, let me help you with the link to order CS5 version of the design Standard?
Carol: * Dan, let me help you with the link to order CS5 version of the design Standard.
Dan: see here, Adobe makes good products its the installation and the updater that ruins them
Dan: ok lets have the link
Dan: I use to be on the adobe community volunteer team but they kicked me out
Carol: Ho, I’m sorry, to here that.
Dan: its ok, they were headed in a direction that I thought wasn’t good
Carol: Please click here to order Adobe Creative Suite 5 Design Standard.
Carol: Please go ahead with the order process.
Carol: I’ll standby.
Carol: May be , they got different thought.
Dan: I need to wait to receive approval from management before I can proceed with the order
Carol: If you wish I can standby, if it does not take too much of my time.
Dan: I have emailed them the information in regards to the price of the upgrade
Carol: Ho, okay.
Carol: Dan, did you receive any confirmation form your higher up’s?
Dan: nothing yet
Dan: what office are you in? San Jose?
Carol: Yes, you are correct.
Dan: I’ve been to that building, very nice
Carol: Thank you, yes it is nice.
Dan: I know a few people that work there
Carol: Dan, that’s good to know.
Carol: Dam, what about the order?
Dan: Kevin Lynch (CIO of Adobe) is a friend of mine
Dan: we had swim party once
Carol: Dan, have you received any confirmation, as I cannot stay for long time ona chat.
Carol: I hope you understand that.
Dan: yeah sure no problem
Dan: I haven’t heard anything back yet
Carol: Okay, Please place the order on the same system on which you are charring with me now.
Carol: If you could do that, this might add on to my performance.
Dan: if you see Kev in passing I would appreciate it if you told him “big D” says hi
Carol: Sure, will inform him about you.
Carol: Is there anything else that I can help you with?
Dan: nope thanks
Carol: Thank you for visiting Adobe.com today! We’d like to hear your comments. Please click on the ‘Close’ button in the upper right corner and take a moment to complete a short survey. Thank you!
Thank you for chatting with us today.