Can’t Install Adobe Creative Suite 3 (CS3)
So this past week I’ve been trying to install Adobe Illustrator on a computer. Every time I would try the progress bar would stop about 40% and the CD would stop spinning. No errors, no warnings, nothing…just a dead stop. Despite my own best efforts in searching for solutions on line and within the Adobe support forums, nothing was working. I attempted to contact Adobe support to see if they could shed some light on the issue I was having. Surely they’ve had other people with the same issue and could at least tell me what the issue might be related to.
If you’ve reached this page looking for the solution, here’s what I did to get the installation to work. Uninstall all programs by Adobe that you might have installed on the computer: Reader, Flash Player, Acrobat and any shared components. Then restart the computer and try installing again. There are some other references that I found that said to try copying the installation files from the install CD to the hard drive of the computer then running the setup.exe. This didn’t work for me and would error out when I tried to copy the files over. So, remove all Adobe stuff then restart then try installing.
Any how, I jumped on the Adobe tech support chat. Here’s how it went:
Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 3 second(s) or longer as there are 1 customer(s) in line ahead of you.
You are now chatting with ‘Raghavendra’
Raghavendra: Hello. Welcome to Adobe Technical Support.
Raghavendra: Hi Dan
Raghavendra: I have received your query. Please allow me a moment to review the details of your request.
Raghavendra: Thank you for staying online. I appreciate your time and patience in this regard.
Raghavendra: As I understand that you are unable to install Adobe CS3, am I correct?
Dan: correct
Raghavendra: Let me help you with the best available options so that the issue is resolved at the earliest.
Raghavendra: I will be happy to assist you with this information.
Raghavendra: Let me help you with the link to our support portal.
Raghavendra: Please click here to view our support portal.
Raghavendra: From here, you can reference a host of archived technical documents for your product.
Raghavendra: We also have User to User forums available for any additional queries which are periodically monitored by Adobe personnel as well as the user community.
Raghavendra: Please click here to view our forums.
Raghavendra: You can search within our knowledge base and forums regarding this issue and I am positive that your issue will be resolved.
Raghavendra: Is there anything else I can help you with?
Dan: yeah you really haven’t helped
Dan: I’ve already tried searching your forums
Dan: and tried everything that is suggested on your site
Raghavendra: You have reached Installation Chat Support Team for current and previous version and I request you to visit Adobe Support Portal to find more information to resolve your issue and you will be able to locate technical document.
Dan: your product wont install
Raghavendra: Adobe CS5.5 is the current version and I request you to visit Adobe Support Portal to find more information to resolve your issue and you will be able to locate technical document.
Dan: I’ve tried searching as I said
Raghavendra: We currently do not have phone and chat support available for CS3 and older products; however, we do have support documents available on our support portal.
Raghavendra: Unfortunately we are unable to provide Chat Support for this product version.
Raghavendra: Do you have any other questions for me?
Dan: surely you’ve had other people with this issue
Dan: and to direct me to your forum is not support
Dan: its like saying “why don’t you google it”
Raghavendra: I certainly understand your concern and the situation.
Dan: which is not support
Raghavendra: We will be glad to check and help you if you any issue with CS5 and CS4 product installation.
Raghavendra: In this case, I request you to visit Adobe Support Portal where you can search for extact error message to locate technical document.
Raghavendra: Do you have any question for me?
Dan: why would I spend the money to buy 4 or 5 if I cannot get 3 to work?
Raghavendra: Unfortunately we are unable to provide Chat Support for this product version.
Raghavendra: I understand; however, support for installation is provided only for the current shipping version and the previous shipping version.
Dan: is there support for this version if I call the phone number?
Raghavendra: Support is available for your version of the product on our Support Portal which has archived technical documents as well. Another option is to post your query on our user to user form which is periodically monitored by Adobe too.
Raghavendra: I’m sorry, however, these are the options available for your product.
Raghavendra: Do you have any question for me?
Raghavendra: Are we still connected?
Raghavendra: We have not heard from you for some time. Do you wish to continue to chat?
Raghavendra: I will remain available another 1 minute if you need my further assistance.
Dan: here’s a question
Dan: why doesn’t adobe provide support for a product that is only 3 years old?
Raghavendra: I do understand your concern.
Raghavendra: We do support current and previous version that is CS5 & CS4.
Dan: that doesn’t answer my question. please answer the question
Raghavendra: Please click here to know more about the Getting Started Support program.
Raghavendra: Please click here for Adobe Support Policies: Supported Product Versions.
Dan: silly adobe
Raghavendra: Please click on above web link and you have information about Getting Started Support.
Raghavendra: Do you have any question for me?
Raghavendra: Are we still connected?
Raghavendra: Since we have not heard from you for some time, we will now end this chat. Please click to chat with us again if we can be of further assistance.
Raghavendra: To contact Adobe again, go to http://www.adobe.com/support/contact for the available options.
Raghavendra: Please provide your customer number the next time you contact us.
Raghavendra: Please click on ‘Email’ button to send yourself this Chat Transcripts to your email address if you’d like to review the chat again.
Raghavendra: Your Adobe ID is your email address & Customer Id is 117009490.
Raghavendra: Thank you for contacting Adobe.
Raghavendra: Have a Great day!
Raghavendra: Goodbye!
Thank you for chatting with us. Please click the “Close” button on the top right of the chat window to tell us how we did today.
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